The service that underpins every other service we provide.
“Turn it off… and on again.”
This is a phrase you’ve probably heard often from your cable company or internet service provider. Or variations on the theme from your host or developer such as “uninstall it and install it again.”
Our support approach is the opposite of that.
Every support request we receive gets personalized attention and a relevant response. (We may, sometimes, ask you to “turn it off and on again” but you’re guaranteed that that’s because we genuinely think it will help resolve your issue.)
The customer support that I’ve received from AlFa Dynamics has exceeded all of my expectations. The folks at customer support have replied to my questions extremely fast. They also work quickly to identify and provide a solution to the problem. I can only hope that when my website grows up that I will be able to offer the superior customer service provided to me from AlFa Dynamics. Thank you again! Dave at DQ’s WebSolutions.
AlFa Dynamics high ratings, of which over 65% are 5-star ratings, are primarily due to the excellent support we provide. We are able to do this because, although we care about things like ticket volume and response times, the main thing we care about is customer satisfaction — which averages at a steady rate of 85% full satisfaction — which is why our support staff call themselves Happiness Engineers.
This is rarely achieved by simply asking users to turn it off (and on again) by default. It is achieved by having an amazing support staff who practice user empathy, are experts in their field, and have a direct line to our development teams.
Can you get cheaper website services? Sure. But as you know, cheaper isn’t always better and having an expert in your corner when the chips are down is the clever option.
25 of AlFa Dynamics Happiness Engineers, September 2016
The AlFa Dynamics Advantage
Subscribing to AlFa Dynamics means forming part of a community of people passionate about online service.
These are the benefits you will experience:
- Expert opinions.
Every person you interact with when contacting our support staff is an expert in online service, websites, and security. We have 30 Happiness Engineers (and constantly hiring) dedicated to AlFa Dynamics all of whom interact on a daily basis with our product developers and designers.
- A direct hot line.
Customers subscribed to our Business Website Subscription — at just $199 per month — get M-S, 7am-11pm PST customer service.
- Your suggestions are listened to.
At AlFa Dynamics, Happiness Engineers are our primary “voice of the customer”. We take serious note of bugs, requests, and issues that you report and do our best to address them in future AlFa Dynamics website updates.
- Locational coverage.
Our support staff are spread out across different timezones to be able to serve you better, wherever in the world you are.
Bonus: Exclusive FREE PREVIEW
Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a one time 14 day FREE PREVIEW on our Business Website subscription.
And of course, if you have any questions, please don’t hesitate to contact us.